CVX Logistics took 73% of the quoting work off their plate in six weeks.
Three dispatchers, half the day on emails and calls to carriers. This is how CVX Logistics moved its quoting into one flow, and what changed.
less time spent on quotes
The challenge.
At CVX Logistics, every quote request was handled by hand. Three dispatchers spent half the day on emails and calls to carriers.
Quotes were spread across emails, spreadsheets, phone calls and individual experience. Each request meant reading the details, asking carriers one at a time and comparing the replies before a price could go back to the customer. When replies were slow, so was the quote, and jobs were lost to faster competitors.
The solution.
CVX moved its quoting into one flow in Fragta.
Requests are structured automatically, rates are gathered from carriers and compared side by side. The dispatcher checks the suggestion, chooses the price and sends the quote. Six weeks after the start, the team was running its requests through Fragta.
Quotes spread across emails, spreadsheets, phone calls and individual experience.
One flow: requests are structured, rates gathered and compared side by side.
We had three dispatchers spending half the day on emails and calls to carriers. After six weeks with Fragta we handle more requests with the same team — and we lose fewer jobs because we reply faster.
More requests, same team.
CVX handles more requests with the same three dispatchers and loses fewer jobs, because it replies faster.
less time spent on quotes
saved per coordinator per week
from start to running live
The solutions behind it.
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