01Do we have to switch systems?
No. Fragta sits on top of the email and TMS you already use. There is no new program for your people to learn — most of it happens in the background.
02What if Fragta misreads a request?
When something is uncertain, it does not send it on — it lands in a "please check" pile that the dispatcher approves. At the start you can run with nothing sent without approval, and open up at your own pace.
03How long does setup take?
Typically two to three weeks. First we connect email and carrier list, then Fragta runs in the background without sending anything, and finally you open up carefully. You set the pace.
04When does it pay for itself?
Most break even after six to ten weeks, measured in time saved. Operations with many daily requests typically see the money back several times over within a year. We calculate a concrete estimate for you during the demo.
05What happens to our carrier relationships?
They stay with you. Fragta asks in your name and learns which carriers you prefer — it does not replace the relationship, it just takes the manual work.
06What happens to our current TMS?
Fragta does not replace it — we sit in front of it. Today Fragta runs on its own; if you want the booking passed automatically to your TMS — e.g. Truckplanner — we build that integration: as an add-on on Core and Markets, included in Full.
07Is our data secure?
Yes. Everything is on servers in the EU, and the content is encrypted all the way. You own your data, and it is not used to train anything for others.